Dialogview is a product that provides a one-stop multi-channel customer interaction interface. It integrates a variety of popular messaging applications such as web chat, WhatsApp, SMS, etc., helping companies simplify communication processes and improve customer experience. Dialogview also provides contact centers and meeting solutions to help enterprises efficiently manage various communication channels and improve customer satisfaction.
Demand population:
Customer service and remote collaboration scenarios for enterprises
Product Features:
Integrate multiple customer interaction channels
Provide AI virtual assistant
Real-time monitoring and analysis of data
Voice/video calls and screen sharing
Omni-channel message management and appointment reminders
Personalized customization and automatic reply