SearchUnify

What is SearchUnify?

SearchUnify, A unified cognitive platform for customer support that leverages artificial intelligence integrations for search, analytics, tuning, and security. With a wide range of solutions, it caters to industries like banking, healthcare, and manufacturing. Features include cognitive search, virtual assistants, and knowledge enablers for enhanced customer service. The platform offers resources such as e-books, webinars, and success stories for users. It ensures proactive decision-making through real-time analytics and aims to transform the support ecosystem by unifying information from various data silos for improved relevance and findability. SearchUnify aims to drive self-service success, optimize support efficiency, and enhance customer satisfaction through personalized experiences and AI-powered applications.

Key features

SearchUnify core features and benefits include the following:

• Unified cognitive platform for customer support.
• Cognitive search.
• Virtual assistants.
• Knowledge enablers.
• Real-time analytics.

Use cases & applications

• Leverage SearchUnify's cognitive search capabilities to implement a powerful and intuitive search functionality on your e-commerce website, enabling customers to easily find products and information, leading to increased sales and customer satisfaction.
• Utilize SearchUnify's virtual assistants to provide personalized and proactive customer support in the healthcare industry, enhancing patient care, optimizing operational efficiency, and reducing response times.
• Enhance the manufacturing process by leveraging SearchUnify's AI-powered applications to optimize support efficiency, streamline knowledge sharing, and improve decision-making through real-time analytics and insights.