DingTalk launches AI customer service assistant to automatically access the company's official website and public account

On March 17, 2025, DingTalk launched the AI ​​customer service assistant function, which can automatically access the enterprise official website, official account and other platforms to serve consumers and corporate customers. Currently, more than 700 companies have access to and used. This function accurately understands user needs through multiple rounds of dialogue, responds to complex problems, and realizes 7×24-hour online service and second-level response.

DingTalk AI customer service assistant can not only find answers in the knowledge base, but also combines the ability to understand big models to provide professional and accurate replies. In addition, DingTalk has opened up the ability to deploy AI assistants to external platforms such as WeChat service accounts, subscription accounts, mini programs and enterprise official websites, allowing enterprises to provide users with convenient services through a wider range of channels.

Since the launch of AI Assistant in January 2024, DingTalk AI has built a complete product system from general capabilities to vertical scenarios. AI customer service assistants can be quickly launched in just three steps, with three core advantages: rapid transformation of enterprise knowledge, full process creation and deployment, and one-click release on multiple platforms.