Aftercare

Aftercare is a platform that uses artificial intelligence technology to provide conversational surveys. It uses intelligent AI to follow up questions to dig deeper reasons behind respondents’ answers. Aftercare can provide deeper insights than traditional surveys, helping businesses better understand customer feedback. Developed by a team of engineers, the product supports flexible workflow construction, AI response classification, and AI follow-up questions to achieve more efficient data analysis and decision support.

Demand group:

"The target audience is businesses and product managers, especially professionals who need a deep understanding of customer feedback and market trends. Aftercare provides a more natural and in-depth way to collect and analyze user feedback through conversational surveys, helping them do Make smarter business decisions."

Example of usage scenario:

Product managers use Aftercare to collect user feedback on new products to optimize product features.

The market research team uses Aftercare to conduct market research and gain an in-depth understanding of consumer behavior.

The customer service department collects customer service feedback through Aftercare to improve customer experience.

Product features:

Smart follow-up questions: Use AI-driven follow-up questions to reveal more information behind respondent answers than traditional surveys.

Flexible workflow builder: Aftercare ’s intuitive workflow builder allows adding AI to follow up on questions and create dynamic paths with branching logic.

AI Response Classification: Aftercare automatically summarizes key information and classifies open-ended responses, allowing you to quickly understand data trends without manual classification.

AI follow-up: Aftercare displays a connected view of topic questions and intelligent follow-up questions, view the entire conversation and easily find the specific details mentioned by the interviewee.

No need to manually review spreadsheets: Aftercare processes the data and users do not need to manually review spreadsheets.

Interviewer-detailed surveys: Aftercare adapts in real time based on respondent responses, providing an interviewer-detailed survey experience.

Collaborate and share: Support collaboration with team members and share findings, provide free workspace or upgrade to the Teams plan for more responsive and collaborative features.

Usage tutorial:

1. Visit the Aftercare website and register an account.

2. Use Aftercare ’s workflow builder to create a questionnaire and add AI follow-up questions.

3. Set up the branching logic of the questionnaire to dynamically adjust subsequent questions.

4. Publish a survey to collect feedback from respondents.

5. Use Aftercare ’s AI response classification function to automatically summarize and classify open-ended responses.

6. View the results of the AI ​​follow-up questions and gain an in-depth understanding of the interviewees’ specific feedback.

7. Analyze survey results to extract key insights to support business decisions.

8. Collaborate with team members to share findings and insights.