Bigsib

What is Bigsib?

Bigsib is an intelligent AI assistant that automatically handles guest inquiries with friendly and conversational responses. This reduces the workload for customer service teams and provides round-the-clock support. If Bigsib can't resolve an issue, it seamlessly transfers the conversation to your support team to ensure guests always have the best experience.

You can set up Bigsib to request your approval before sending auto-generated replies. Additionally, you can customize the support content to match your needs and provide accurate answers. Bigsib learns from your property details, such as amenities and check-in procedures. You can schedule when Bigsib responds to queries or let it step in if guests don't receive a response within a certain timeframe. Trusted by high-end vacation rentals.

Who Can Use Bigsib?

Bigsib is ideal for hotels, short-term rentals, and other accommodation providers looking to offer 24/7 customer support.

Example Scenarios:

A luxury resort uses Bigsib to provide continuous guest support, enhancing overall satisfaction.

A short-term rental owner uses Bigsib to automate guest inquiries, reducing the need for manual intervention.

A hotel chain utilizes Bigsib to learn about their properties and deliver personalized assistance based on guest requests.

Key Features:

Automatically handles guest questions

Offers round-the-clock support

Provides personalized support options

Allows scheduling of reply times

Learns from property information