Chaport

What is Chaport?

Chaport is a customer messaging software solution that offers live chat and chatbot features for businesses of all sizes and industries.With Chaport, you can enhance customer support and automate sales interactions by adding a live chat widget to your website.The platform allows you to connect with customers across multiple channels including Facebook, Telegram, and Viber, all from one place.Chaport also offers a knowledge base feature, encouraging customer self-service with an FAQ bot that suggests relevant articles in real time.Additionally, it provides mobile apps for on-the-go customer communication and seamless integration with over 4,000 apps via Zapier.With Chaport, you can track real-time reports on chats, optimize customer interactions with auto-invitations and typing insights, and customize the chat widget to suit your brand.

Key features

Chaport core features and benefits include the following:

• Live chat widget integration.
• Chatbot feature.
• Multi-channel communication support.
• Knowledge base with FAQ bot.
• Integration with over 4,000 apps via Zapier.

Use cases & applications

• Automate customer support inquiries by setting up a chatbot on your website with Chaport, reducing response time and improving customer satisfaction through instant responses to common queries..
• Enhance sales conversions by engaging website visitors in real-time using Chaport's live chat widget, providing personalized assistance and guidance to potential customers, ultimately leading to more successful transactions..
• Improve customer self-service and resource accessibility by creating a comprehensive knowledge base using Chaport, where customers can easily find answers to their questions through an FAQ bot and relevant articles suggested in real-time..