Glassix

Glassix is ​​an AI intelligent customer communication and messaging platform that unifies your messages, speeds up response, and improves customer satisfaction. It helps companies and small businesses drive customer satisfaction through personalized and automated interactions. Glassix offers features such as a unified inbox, cross-channel collaboration, an intelligent routing engine, customer session history, rich media and large file sharing. It works across a variety of industries and team sizes, and offers flexible pricing plans.

Demand group:

Glassix is ​​suitable for various industries and team sizes, and can be used in customer service and support, sales AI, marketing AI and other scenarios.

Example of usage scenario:

An e-commerce company uses Glassix to unify customer messages from different channels and provide automated responses and personalized interactions.

An online travel platform uses Glassix to speed up responses to customer inquiries and deliver a cross-channel customer experience.

An educational institution uses Glassix to provide student support and answering services, using an intelligent routing engine to assign questions to the appropriate faculty and staff.

Product features:

Unified inbox

Intelligent routing engine

Work collaboratively across channels

Customer session history

Rich media and large file sharing