Gupshup

What is Gupshup?

Gupshup offers a versatile conversational AI tool for customer engagement, with a focus on enhancing customer interactions. The tool boasts features such as a conversation cloud to reimagine digital customer experience, pre-approved WhatsApp templates to streamline communication, and domain-specific models for personalized conversations. It enables businesses to go beyond basic communication with two-way conversations, campaign management, bot creation, and agent assistance. With support for multi-channel messaging across various platforms, Gupshup empowers businesses to communicate effectively and securely while offering industry-specific solutions for sectors like BFSI, healthcare, retail, and more. Explore the AI-driven conversational capabilities of Gupshup to elevate customer engagement and drive business results.

Key features

Gupshup core features and benefits include the following:

• Conversation cloud for digital customer experience.
• Pre-approved WhatsApp templates for streamlined communication.
• Domain-specific models for personalized conversations.
• Support for multi-channel messaging across various platforms.
• Industry-specific solutions for sectors like BFSI, healthcare, retail.

Use cases & applications

• Enhance customer support by utilizing Gupshup's domain-specific models to streamline conversations and provide personalized assistance, ensuring a seamless experience for users across various channels.
• Optimize marketing campaigns through Gupshup's two-way conversation feature, allowing businesses to engage with customers in real-time and tailor messaging for better conversion rates.
• Implement agent assistance tools from Gupshup to empower customer service teams, providing them with the necessary resources to handle queries efficiently and deliver exceptional support.