Intelswift

What is Intelswift?

Intelswift is an AI-first customer service automation software designed to enhance support operations through seamless automation and real-time insights. It allows users to create omnichannel experiences by consolidating communications from email, chat, and social media into a single interface, ensuring comprehensive interaction tracking. By automating routine inquiries with AI-powered chatbots, Intelswift reduces response times and lightens the workload on human agents. The platform also includes an AI copilot that provides live support agents with relevant information and suggestions during customer interactions, improving resolution accuracy. Users can easily build automations using a visual builder, enabling efficient workflows while providing intelligent virtual assistants for managing complex support tasks. With integrations across 120 applications, Intelswift helps teams streamline operations and make data-driven decisions, ultimately leading to increased customer satisfaction and loyalty.

Key features

Intelswift core features and benefits include the following:

• Omnichannel communication consolidation.
• AI-powered chatbot automation.
• AI copilot for live support assistance.
• Visual builder for automation creation.
• Integrations across 120 applications.

Use cases & applications

• Automate routine customer inquiries using Intelswift's AI-powered chatbots, reducing response times and allowing human agents to focus on more complex issues.
• Utilize Intelswift's omnichannel communication capabilities to consolidate customer interactions from email, chat, and social media into a single interface for better tracking and management.
• Leverage the AI copilot feature to provide live support agents with real-time information and suggestions, enhancing resolution accuracy and customer satisfaction during interactions.