Jochem

What is Jochem?

Jochem is an internal knowledge assistant that makes it easy for teams to retrieve and manage information.With Jochem, agents can save time by getting instant answers to their questions, while team leads can learn from human-like responses.

Jochem is fully compliant with GDPR regulations and can be easily integrated into Slack, Microsoft Teams, or Mattermost.Jochem also offers a customer support tool that allows agents to answer emails and chats with just one click.

The platform learns escalations and can automatically update the knowledge base with new information.Jochem's simple plugin can be easily set up and customized to fit your organization's needs.Jochem is also a great tool for organizations looking to improve their customer care by empowering agents to become customer care ninjas.

The platform offers unlimited requests, a self-improving knowledge base, and direct integration with messaging tools.Jochem can replace existing tools and enhance current tooling, making it an excellent choice for any organization looking to streamline their information retrieval and management processes.

Key features

Jochem core features and benefits include the following:

• Instant Answers for Agents.
• Easy Integration with Slack and Other Tools.
• Automatic Knowledge Base Updates.
• Task Prioritization and Escalation Management.
• Operational Insights and Analytics.

Use cases & applications

• Empowering agents to become customer care ninjas by providing unlimited requests and a self-improving knowledge base..
• Streamlining information retrieval and management processes by replacing existing tools and enhancing current tooling..
• Improving team productivity by allowing agents to save time with instant answers to their questions..