kapturecrm.com

Kapture CRM Self-Service CRM AI-Powered CRM Omnichannel Customer Support

Kapture Self-Serve 2.0 offers AI-driven self-service, omnichannel support, and advanced ticketing for efficient customer resolution.

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Author:LoRA

Inclusion Time:05 Feb 2025

Visits:8830

Pricing Model:Free

Introduction

What is kapturecrm.com?

Kapture Self-Serve 2.0 is designed to empower customers with effective self-service options that resolve issues with minimal agent involvement. Key features include:

GenAI Knowledge Base: This feature automates the creation of personalized solutions for customers, enhancing efficiency.

Bots for Decision-Making: These bots improve decision-making processes across various industries.

Omnichannel Support: Customers can access support through their preferred platforms without long hold times.

Agent Suite: Equips customer service representatives with essential tools to streamline ticket management and provide efficient resolutions.

Advanced Ticketing and Smart Routing: Ensures that support requests are directed to the most suitable agents, enhancing productivity.

Conversation Intelligence and Customer Insights: Helps businesses tailor their services based on feedback and engagement patterns.

These features make Kapture Self-Serve 2.0 a comprehensive solution for improving customer service efficiency and effectiveness.

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