What is klink.cloud?
klink.cloud is a robust contact center platform aimed at enhancing customer engagement across multiple channels. It offers unified communication solutions that handle both voice and non-voice interactions, ensuring efficient customer support operations. Key features include PSTN calling within Microsoft Teams, conversational AI for automating transactions, and SMS APIs for personalized customer interactions via platforms like WhatsApp and Viber. The platform’s omnichannel dashboard allows agents to manage communications and client histories smoothly, improving workflow efficiency and response times. Advanced analytics provide valuable insights into customer preferences and behaviors, helping build better relationships and foster loyalty.
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