What is Luminous crm?
Luminous crm is a comprehensive WhatsApp engagement platform designed to enhance customer interactions across various sectors including ecommerce, banking, finance, healthcare, and edutech. Key features include the ability to broadcast bulk promotional messages to unlimited users, automate customer engagement with AI-powered chatbots, and facilitate multi-agent live chat support for efficient customer service. The platform allows for real-time analytics to monitor delivered, read, and replied messages, enabling businesses to tailor their strategies effectively. Seamless integrations with popular ecommerce and CRM platforms such as Shopify and WooCommerce enhance workflow automation, while the built-in CRM aids in managing customer profiles and engagement attributes.
Key features
Luminous crm core features and benefits include the following:
Use cases & applications