Luminous crm

What is Luminous crm?

Luminous crm is a comprehensive WhatsApp engagement platform designed to enhance customer interactions across various sectors including ecommerce, banking, finance, healthcare, and edutech. Key features include the ability to broadcast bulk promotional messages to unlimited users, automate customer engagement with AI-powered chatbots, and facilitate multi-agent live chat support for efficient customer service. The platform allows for real-time analytics to monitor delivered, read, and replied messages, enabling businesses to tailor their strategies effectively. Seamless integrations with popular ecommerce and CRM platforms such as Shopify and WooCommerce enhance workflow automation, while the built-in CRM aids in managing customer profiles and engagement attributes.

Key features

Luminous crm core features and benefits include the following:

• WhatsApp Business API integration.
• Multi-agent live chat support.
• Campaign real-time analytics.
• Automated customer engagement through A.I. chatbots.
• Seamless API connections with platforms like Shopify and Salesforce.

Use cases & applications

• Broadcast promotional offers to a wide audience through WhatsApp using Luminous crm, enabling businesses to easily reach out to unlimited users without manual effort.
• Automate customer inquiries and support with AI-powered chatbots on WhatsApp, providing 24/7 assistance and freeing up human agents for more complex issues.
• Utilize real-time analytics to track customer interactions on WhatsApp, allowing businesses to refine their engagement strategies based on delivered, read, and replied messages.