What is Olivya?
Olivya is an AI tool designed to enhance customer service in various industries through human-like interactions. The platform offers 24/7 availability, ensuring that customers can reach assistance at any time of day. With its ability to efficiently route calls and understand customer needs, Olivya connects users to the most suitable agents to address inquiries. It independently manages high volumes of customer queries, opening tickets when necessary to streamline support. The tool personalizes interactions by remembering past customer information, providing tailored assistance. Olivya also engages customers across multiple channels, including calls, SMS, and messaging apps like WhatsApp.
Key features
Olivya core features and benefits include the following:
Use cases & applications
AI tools are software or platforms that use artificial intelligence to automate tasks.
AI tools are widely used in many industries, including but not limited to healthcare, finance, education, retail, manufacturing, logistics, entertainment, and technology development.?
Some AI tools require certain programming skills, especially those used for machine learning, deep learning, and developing custom solutions.
Many AI tools support integration with third-party software, especially in enterprise applications.
Many AI tools support multiple languages, especially those for international markets.