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What is Penciled: Generative AI voice agents for healthcare
Penciled is a healthcare technology company that provides generative AI voice agents designed to automate and streamline patient communication and appointment management. Their AI agents can make calls and send texts to patients in multiple languages, handling tasks like scheduling new appointments, confirming existing ones, sending reminders, and quickly filling cancelled slots from waitlists. Penciled integrates with electronic health record systems like Healthie to access and update patient information seamlessly.
Key Features of Penciled: Generative AI voice agents for healthcare
Penciled offers AI-powered voice agents for healthcare that can schedule appointments, make confirmation calls, send reminders, and manage waitlists. The agents use natural language processing to communicate with patients in multiple languages, integrate with electronic health record systems like Healthie, and can handle thousands of calls simultaneously. This technology aims to reduce administrative burden, improve patient access, and streamline practice operations.
AI Voice Agents: Human-like AI voice agents that can call and text patients to schedule, confirm, and remind about appointments.
Multi-language Support: Ability to communicate with patients in multiple languages, improving accessibility.
EHR Integration: Direct integration with electronic health record systems like Healthie for seamless appointment management.
Scalable Calling: Capability to make thousands of calls simultaneously, significantly increasing efficiency.
Waitlist Management: Automated system for filling cancelled appointments by quickly contacting waitlisted patients.
Use Cases of Penciled: Generative AI voice agents for healthcare
Appointment Scheduling: AI agents call patients to schedule new appointments, reducing the workload on administrative staff.
Appointment Confirmation: Automated calls to confirm upcoming appointments, helping to reduce no-shows.
Appointment Reminders: Sending reminders to patients about their upcoming visits to further decrease no-show rates.
Waitlist Management: Quickly filling cancelled appointments by contacting patients on the waitlist.
Multi-lingual Patient Communication: Engaging with patients in their preferred language, improving patient experience and accessibility.
