Record

AI-Powered Observability SaaS Issue Resolution Session Recording Tool Automated Troubleshooting

Record automates issue resolution in SaaS products using AI and session Recording.

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Author:LoRA

Inclusion Time:07 Feb 2025

Visits:3910

Pricing Model:Free

Introduction

What is Record?

Record is an AI-powered observability tool that automates the resolution process of technical issues in SaaS products. By monitoring user sessions and capturing necessary data, Record helps reduce back-and-forth communication for issue resolution. Users can Record sessions, track frontend errors, and receive AI suggestions for issue resolution.

The tool enables users to create live investigations based on similarities, track new entries, and prevent issues from escalating into tickets. Integration with support systems like Zendesk and Slack allows for seamless collaboration and sharing of Recorded data within ticket context.

Record streamlines workflows by providing email reports, proactive monitoring, and shareable links for issue reporting. This helps improve software quality, elevate customer experience, and identify potential issues quickly.

Key Features

Automatic session Recording and data capture

AI-driven issue resolution suggestions

Live investigation creation

Proactive monitoring and email reports

Seamless integration with support systems

Use Cases & Applications

Automating issue resolution in SaaS products

Reducing back-and-forth communication for faster fixes

Enhancing customer support experiences

Improving overall software quality

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