Senso: AI-Powered Knowledge Base for Customer Support

What is Senso?

Senso is an advanced AI-powered knowledge base solution tailored for financial institutions and traditional enterprises. Initially focused on the credit union sector, Senso streamlines the management and utilization of institutional knowledge by centralizing documents and conversational data. The platform uses large language models (LLMs) to enhance information flow across support and marketing teams.

Key Features of Senso

Senso is an AI-driven knowledge base designed for customer support, especially in financial services. It centralizes enterprise knowledge, improves information flow with LLMs, and provides real-time insights from customer interactions. Key features include:

Self-Improving Knowledge Sharing Engine: Continuously updates and refines the knowledge base to improve response quality over time.

Digital Memory from Interactions: Captures insights from customer conversations across various channels to inform decision-making.

AI-Assisted Policy Management: Identifies gaps and conflicts in policies and procedures, suggesting improvements.

Agent Echo and Agent Fetch: Tools for tracking issues, allocating resources, and quickly accessing relevant information.

Customizable Permissions: Allows granular control over access to information based on roles and context.

Use Cases of Senso

Senso addresses various needs across different sectors:

Credit Union Member Support: Enables credit union staff to swiftly answer member queries and reduce response times.

Financial Services Compliance: Assists in maintaining current policies and procedures in highly regulated industries.

IT Helpdesk Optimization: Offers real-time insights to identify training opportunities and enhance support efficiency.

Customer Self-Service: Empowers customers with seamless onboarding and easy access to information.