Snoooz AI

Snoooz AI is an OOO (offboarding) response and automation tool for customer service teams. It can send personalized OOO replies, automate OOO tasks, assign backups in turns, create duty plans, and more. The main functions include: coverage plan, rules engine, smart templates, dynamic tags, user management, integration, etc. Perfect for teams like Customer Success, Sales, HR, and more.

Demand group:

["Customer Service Team","Sales Team","Human Resources Team"]

Example of usage scenario:

The customer success team can copy emails from important customers to the CSM or AM on duty to ensure uninterrupted service

The sales team can automatically assign high-value emails to other salespeople when sales staff are on vacation, so as not to miss business opportunities.

HR can use Snoooz to remind employees to take breaks while ensuring customers are well served

Product features:

Send a personalized OOO reply

Rotate assigned team members as backup

Automatically create duty schedules

Send different replies based on email categories

Detect email sentiment and notify relevant teams

Support dynamic tags such as name, date, etc.

Enable OOO status for team members

View email response analysis report