Symanto Text Insights

Symanto Brain is an AI text analysis engine that provides real-time customer insights and helps companies understand consumer sentiment and opinions.

By combining artificial intelligence and psychology, Symanto Brain can analyze customer sentiment, assess overall sentiment, understand customer opinions on specific topics, and categorize customer emails and support tickets.

Symanto Brain can also build chatbots, evaluate customer service agents' tone of voice, automate IT help desks, and more.

The purpose of Symanto Brain is to help companies understand consumer needs in advance, win over competitors, and increase return on investment.

Demand group:

Used to understand consumer sentiment and opinions in real time

Improve customer service quality

Optimize product positioning and market strategy

Product features:

Analyze customer sentiment

Assess overall sentiment

Find out what customers think about a specific topic

Classify customer emails and support tickets

Build a chatbot

Evaluate customer service staff’s tone of voice

Automated IT Help Desk