Twig AI

Twig AI customer experience efficient responses

Twig AI enhances CX team efficiency with AI-powered customer query analysis and reply generation, offering reliable answers and customization options.

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Author:LoRA

Inclusion Time:12 Mar 2025

Visits:4059

Pricing Model:Free

Introduction

Twig is an AI aid tool designed for customer experience teams to help teams respond to customer queries faster. It can read, analyze and write replies from help documents, private data sources, and past support notes. Twig provides reliable answers and provides relevant trusted sources. The CX team can control AI's answers and add custom knowledge as needed. Twig also offers multiple AI characters, each focusing on a specific theme and CX character. Twig simplifies the process of extracting data from third-party data sources and can be personalized according to personal preferences. Twig also provides insights on AI usage and accuracy to help teams monitor and improve AI performance.

Demand population:

Used to improve the efficiency and responsiveness of the customer experience team

Product Features:

Read and analyze customer queries

Write a customer response

Provide reliable answers and trustworthy sources

Control AI's answers and add custom knowledge

Multiple AI roles target different CX roles

Extract data from third-party data sources

Personalize the style and tone of answers

Provides insights into AI usage and accuracy

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