Univw.AI

What is Univw.AI?

Meet Univw, the AI-powered sales CRM designed for start-ups and small businesses. With custom dashboards, reports, and analytics, Univw offers actionable reporting and critical call center metrics. It features automated call QA, hassle-free script adherence, and external automations for emails and webhooks.

Univw also provides AI-based personalized coaching for agents, along with intelligent notes summarization to enhance business efficiency. With powerful features like resource hierarchy-based data access and integrated cloud telephony, Univw empowers businesses to control and aggregate data effectively.

Key features

Univw.AI core features and benefits include the following:

• Custom dashboards, reports, and analytics.
• Automated call QA.
• Hassle-free script adherence.
• External automations for emails and webhooks.
• AI-based personalized coaching for agents.

Use cases & applications

• Automate call quality assurance processes using Univw's AI-powered functionality, ensuring consistency and adherence to performance standards for all customer interactions.
• Enhance agent performance and productivity through personalized coaching provided by Univw's AI-driven insights, leading to improved sales outcomes and customer satisfaction levels.
• Streamline sales operations and optimize resource management with Univw's custom dashboards, reports, and analytics, enabling businesses to make data-driven decisions and drive revenue growth effectively.